Refunds and Returns Policy

• If you’re not completely satisfied within 100 nights of sleeping on your new Dreamnice mattress you may return it and you are entitled to a full refund. Products must be in a donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors)
• Once you have purchased your Dreamnice you have up to 100 days to request your return.
• Returns for website purchases must be made directly via our website, through email on info@dreamnice.in
• Refunds will be made via the online method given by you on mail info@dreamnice.in.
• We will be sending you packaging material with documents for the reverse pickup and your original mattress will be scheduled for pick up within 7 working days of receiving the ‘return’ or ‘refund’ request with the information we require.
• Please note, the collections can take up to 5 business days.
• If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer.
• In case of receiving a damaged product please inform our customer service team within 4 days of product delivery by calling us on +91 9974 069 067 or send us an email to info@dreamnice.in

Terms and Conditions for 100 Nights Trial Period

1. Original Invoice hard copy and Warranty Card is required to claim 100 night free trial.
2. 100 Nights Trial is applicable for the first 100 nights from the delivery date. In case of a swap between different models, the 100 Nights trial will still be calculated from the day your product is delivered.
3. 100 Nights Trial is applicable only on standard-size mattresses and not available on custom-size mattresses.
4. Cancellations are not accepted on custom-size mattresses.
5. 100 Nights trial Policy is not applicable on orders that have been placed via Flipkart.
6. To get a full refund you must decide before the end of 100 nights.
7. Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under an exception to Return/Refund under 100 Nights Trial.
8. Our 100 Nights Trial offer applies only to the original purchaser of a genuine Dreamnice mattress purchased from www.mydreamnice.com.
9. As our body requires at least 3-4 weeks to adjust to a new mattress. We would appreciate if you give a fair chance to Dreamnice Mattress to adjust your body.
10. We will need photographic proof of the product from your end while opting for a return. We may cancel the request if you fail to provide substantial evidence.
11. The final decision on refund under 100 Nights Trial offer will be made by Amba Enterprise / Dreamnice. The company reserves the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 100 Nights Trial Offer.

For items missing or not delivered, request you to raise to our customer care team within 7 days of the item delivered message. Disputes, if any, are subject to Gandhinagar jurisdiction only.

Exceptions to Return/Refund under 100 Nights Trial

1. There should be no sign of dirt or damage on the mattress.
2. The 100-nights trial does not cover the exchange of your mattress due to an incorrect size ordered by you.
3. This policy is limited to one mattress return per household per year.
4. This policy is not applicable on the accessories.

Warranty

The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase. In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress. In case of any manufacturing defect after the first, either a repair or in case if a repair is not possible, a Prorated Credit Settlement will be applicable. This means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 8-10 years for hygiene purposes.

The warranty covers

The warranty covers